Terms and conditions
1. Purpose
The entire remo-home.fr site is the property of: REMO-HOME (hereinafter referred to as “REMO”).
The head office is located in Bordeaux (FRANCE)
VAT number FR23933769275
SIREN: 933769275
Registered in the Bordeaux Trade Register
Any natural person who places an order must first consult and accept these General Conditions of Sale.
REMO reserves the right to modify these General Conditions of Sale at any time. The modifications made will not apply in any case to purchases made before the approval of the latter, which will in any case be governed by the General Conditions in force at the time of making these same purchases. It is the user's responsibility to know the General Conditions of Sale in force at the time of the purchase process.
These General Conditions may be supplemented or modified by special clauses or conditions specific to certain products, in particular to the extent that they may exclude any right of withdrawal, exchange or return. Please carefully consult the product information in order to be aware of these special conditions.
The electronic document in which the contract is established will be kept by REMO and may be consulted on our website, after authentication using your username and password or by the means established according to the circumstances. This copy may be requested on paper from Customer Service, info@remo-home.fr, whose contact details are specified in Clause 12 of these General Terms and Conditions of Sale.
By accepting these conditions, the user acknowledges being of legal age and having sufficient legal means to comply with these General Conditions of Sale.
2. Applicable regulations
This online contract is subject to French law and more specifically to the legal regime imposed by Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE). The online contract must not be registered by a third party and the subscription language is French.
These General Conditions may be saved and reproduced at any time by the user who makes a purchase using his Internet browser and must be accepted before proceeding to payment for the products.
3. Creation of a customer account
To access online purchases on the REMO website, it is not necessary to register as a user of this website (www.remo-home.fr), and it is therefore possible to make purchases without registering.
Registering as a user is free and must be done from the "Register" tab on the website itself. At the end of the registration process, you will receive a confirmation email indicating that the process has been successfully completed.
The user will be able to access his customer account with his username and password, or with the resources that, in each case, allow REMO to authenticate its users. In his account, the user will find useful information such as the details of the orders placed or the delivery address provided.
The user can unsubscribe at any time by sending an email to the following email address: info@remo-home.fr. Unsubscribing as a user will result in the deletion of his/her personal data.
4. Period of validity of the offer
Without prejudice to the provisions of specific legislation, offers sent electronically are valid for the period set by REMO or, failing that, for as long as they remain accessible to the recipients.
5. Purchasing process
The purchasing process includes the following steps:
(i) Selection of product(s): browse our site and click on the “Add to cart” button each time you wish to add a product to your cart. The cart contains the name of the selected product, the quantity and the price in euros.
(ii) Start of the purchase process: To start the purchase process, click on the “Order” button.
(iii) Filling in the purchase data: Before choosing the payment method, you must fill in the details of your purchase and correct any errors in the data entry. Once you have verified your information, you can validate your order.
(iv) Choice of payment method: select the desired payment method, accept the General Conditions of Sale by marking the reserved box and click on the “Place order” button. At this point, the contract is concluded in all respects.
(v) Purchase Confirmation: Upon receipt of your agreement, Kave will send you a confirmation notification which you can save and which will contain the following information:
- Order number
- Order date
- Summary of products included in the order.
REMO will confirm the order by email within 24 hours of receiving the order.
Throughout the purchasing process, it is possible to consult these General Conditions of Sale, as well as the final price of the selected items.
Once the purchase is confirmed, the customer cannot modify or cancel the order except in cases provided for by law or by these General Conditions of Sale.
6. Prices, taxes and shipping costs
All prices indicated on the website are indicated in euros and include taxes and duties applicable in the territory of metropolitan France, without prejudice to the fact that the purchase of items from another territory may result in the collection of applicable taxes and/or duties. REMO, through the bank details entered by the user on the website, will make a deduction for the final amount of the order.
Shipping costs will be specified at the end of the purchase process, and you will need to choose the desired shipping method. These shipping costs will be entirely the responsibility of the user.
Before confirming the price via the “Place Order” option, the user will be able to consult the final price of your order, detailed, and where applicable, the amount of the discounts or promotions applied, as well as the transport costs, taxes, duties or other additional services.
Item prices may vary at any time based on REMO-HOME's pricing policy. Products purchased will be billed at the price in effect at the time of purchase.
7. Payment
Users can settle the payment of the value of their purchases by one of the following means:
a) By bank card issued by a recognized financial institution.
Payment of the customer's order is made in real time through a virtual point of sale and after verification of the accuracy of the data provided.
b) By PayPal.
c) By bank transfer.
d) By Klarna, payment in several installments.
REMO guarantees that the personal data obtained through the registration form completed by the user will be treated securely and confidentially.
Payment in several installments
Paying in installments is now available with Klarna. Please see terms and conditions here .
8. Invoice
REMO will send you a proof of purchase by email to the address provided by the user. Likewise, REMO gives the possibility to download the invoice from the "My orders" tab of the customer account. Once the user has selected the order for which he needs the invoice, he will simply have to click on "Download invoice".
If the user had placed the order as a guest, he will be able to download the invoice by creating an account with the same email address used when placing the order in question. Then, he will be able to follow the process explained above.
9. Delivery
Orders can be shipped to the countries listed below: Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain (except the Canary Islands), Estonia, Finland, Metropolitan France (including Corsica), Hungary, Ireland, Italy (including Sicily and Sardinia), Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Czech Republic, Slovakia, Slovenia and Sweden.
Deliveries take place from Monday to Friday. The user may specify at any time any information relating to the shipment, as well as the delivery method according to the options provided by REMO.
The delivery costs of the products are indicated during the purchase process.
The user becomes the owner of the goods once the agreed price has been paid in full.
If delivery cannot take place, REMO is entitled to terminate the contract due to the impossibility of delivery and without this affecting the rights that REMO may assert in the event of wilful misconduct or fault on the part of the user.
REMO is not responsible for the condition in which the products are delivered to the user or in the event of non-delivery of the order within the agreed time for reasons attributable to the user.
The assumption of risks by the user regarding the products takes place at the time of delivery of the latter, regardless of when the user becomes the owner of the products. Therefore, REMO is not responsible for the theft, deterioration, damage or loss of the products that occurs after delivery of these products to the user.
10. Responsibility for delivery
REMO does not guarantee the permanent availability of the products, being exempt from any type of liability as long as this does not constitute a fraudulent breach on the part of REMO, or that it arises from errors in the unavailability of the service of the telematic data transfer networks not controlled by REMO.
Likewise, REMO is released from its delivery obligations under Article 9 above and is not liable in this regard in the following cases:
a) Total or partial non-payment by the user.
b) Omission or inaccuracy of the information that, in accordance with Articles 3, 5, 6 and 7, the user must provide in the order form at the time of the order.
11. Returns
11.1. Withdrawals
In accordance with French law, the user has a right of withdrawal by virtue of which he can return the product received if he finds that it does not meet his expectations.
The exercise of this right of withdrawal is reserved for users who act as consumers and/or users, in accordance with the definition given to them by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users. This right may be exercised within a maximum period of fourteen (14) calendar days from the date of receipt and according to the official calendar of the place where the good was delivered. To be able to exercise this right, the product must be in perfect condition and in its original packaging.
The refund of the purchase price will be made after checking the condition of the goods and using the same means of payment used when ordering and, within a maximum period of fourteen (14) calendar days from the date of receipt of the withdrawal request, provided that REMO takes charge of the collection of the product. In the event that the user returns the product through the carrier of his choice, the period of fourteen (14) days begins from the moment REMO becomes aware of the shipment of the product or, failing that, from the date of receipt of the product.
The costs of returning the goods for the exercise of the right of withdrawal are borne by REMO-HOME only if they correspond to shipments initially intended for the Spanish, French and Italian markets. If the customer has chosen a higher delivery option, only the price difference between the standard delivery and the higher delivery will be refunded. The return costs are borne by the user who must return the products to the address indicated by REMO at any time or, failing that, to the following address.
In the event that the products do not arrive in perfect condition, REMO reserves the right to reduce the amount of the refund of the order, and may retain any amount that the user may have to pay for any breach of the obligations set out in these conditions.
To exercise his right of withdrawal, the user must inform REMO, at the following address: info@remo-home.fr, of his decision to withdraw from the purchase made, by an unequivocal declaration, by email.
11.2. Defective or damaged product during transport
When the product has been damaged during transport, it is essential that the user communicates it by telephone on the same day of receipt of the goods and notes it on the delivery note of the carrier. REMO will bear the shipping costs for the delivery and return of the product.
If the User wishes to return the Product using a transport company other than the one offered by REMO and the transport company chosen by the User offers higher rates, the User will pay the difference in transport costs.
Before unpacking a product, the user must check that the product corresponds to the model ordered (model, color, size, finish, etc.), that the packaging is free of defects and that the number of packages corresponds to that indicated on the delivery note, making an immediate complaint in the event of an anomaly. If the user detects an anomaly before opening the product, REMO requires that the product packaging not be opened, and that the user indicates the words "accepted under reservation" on the delivery note, indicating the reason.
In the event that the user is not satisfied with the condition of the delivered products, he must contact REMO immediately at the following telephone number: 07 44 80 06 26 or by email at info@remo-home.fr and always within 24 hours of receiving the order.
12. Customer Service
For any questions or incidents, you can consult our Frequently Asked Questions and contact REMO customer service by email or telephone at the number indicated below and during the opening hours provided for this purpose.
- Phone :
- Opening hours: Monday to Friday, 9:00 a.m. to 7:00 p.m.
- Email: info@remo-home.fr
13. Warranty
In the event that the user acts as a consumer and user (in accordance with the Consumer Code), all our products benefit from a legal guarantee of conformity of 1 year, from the date of delivery of the product in question. In the event of repair of the purchased products, the warranty period will be extended by an additional period of 6 months.
The warranty is expressly excluded in the following cases:
a) Transport, accidents, misuse and other damages that are not due to normal use of the product by the customer after delivery of the goods. This warranty only covers transport damages caused before receipt of the equipment.
b) Transport of the product without the original packaging.
c) Burns, cuts, scrapes, abrasions, marks, scratches or other damage caused by animals or by improper use of the product.
d) Use or contact with chemicals (acids, solvents, dyes, paints, ammonia, lacquers or other hairdressing products...) or treatment with cleaning products not indicated for the specific upholstery of the guaranteed product.
e) Deterioration of color due to exposure of the product to sunlight or other heat sources.
f) Indirect damages and any loss of any nature.
g) Personal and/or material damage caused by the user's failure to comply with the rules and instructions given by Kave for the installation, use and maintenance of the product.
14. Force majeure
REMO shall not be liable for the total or partial non-performance of the obligations arising from this contract or for the delay in the performance thereof if such non-performance is due to circumstances of force majeure, including general, territorial or sectoral strikes, floods, fires, etc.
15. Protection of personal data
In accordance with the provisions of Organic Law 3/2018 of December 5 and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of individuals with regard to the processing of personal data and the free movement of data, as well as the regulations currently in force, we inform you that your personal data collected through this contract will be processed by REMO, in order to satisfy the commercial relationship between you and our company.
Personal data may be communicated to third parties, provided that such communication responds to a need for improvement, compliance and control of the commercial relationship, and/or is limited to the purposes mentioned above, in accordance with the legislation in force in this area.
We inform you that you can at any time exercise your rights of access, rectification, cancellation, opposition, deletion, restriction of processing and transferability at the head office of said company or by sending an email to the following address info@remo-home.fr
You will find more details regarding the processing of personal data in the Privacy Policy of the REMO website here .
16. Intellectual Property
REMO retains all intellectual and industrial property rights, including trade secret rights, regarding all plans, standards, graphs, diagrams, illustrations, photographs, samples and other documents, whether in electronic, printed, pre-printed or brochure form, provided to the user in the context of the manufacture, sampling and marketing of its products.
17. Environment
17.1 Principle of extended producer responsibility
Producers subject to the principle of extended producer responsibility in application of Article L. 541-10 of the Environmental Code register with the administrative authority, which issues them with a unique identifier.
17.2 One delivered, one taken back free of charge
For the purchase of a bulky piece of furniture (more than 20 kg or larger than 2 meters), we offer to collect an equivalent second-hand product free of charge.
The conditions of this service are as follows:
- You must inform REMO-HOME before confirming the order if you want us to collect your used furniture. To do this, when you choose the shipping method, you will need to specify this in the “Write a comment” space, indicating which product you want us to collect and its dimensions.
- The withdrawal will be made at the same location where the new product will be delivered (i.e. if the User has requested delivery to street level, the return will also be made at that location).
- The product may be collected on the same day as the delivery of the new product or on another day, agreed between REMO and the User.
- The product to be withdrawn must be equivalent to the product that the User purchased (for example, a single bed for the purchase of a single bed, a 3-seater sofa for the purchase of a 3-seater sofa).
- The product to be collected must be in the same assembled condition as the product delivered (i.e. if we deliver a piece of furniture disassembled, the piece of furniture to be collected must also be disassembled).
- What happens to the furniture that is taken back? The product that is taken back is reused or recycled thanks to Eco-mobilier, the eco-organization of the home approved by the public authorities. Furniture that is still in good condition can be entrusted to nearby solidarity associations. The most damaged ones are recycled. They are transformed into raw materials (wood, scrap metal, plastic, foam, etc.) or are used as fuel for industry or heating.
18. Nullity or cancellation, applicable law and competent jurisdiction
If any provision of this Agreement is found to be void, voidable, illegal or unlawful, then, to the fullest extent permitted by law:
(a) Any such declaration shall not invalidate the remainder of the Agreement, which shall remain in full force and effect.
(b) The invalid or voidable provision(s) shall be replaced or preferably adjusted to be declared void.
These General Terms and Conditions of Sale shall be governed or interpreted in accordance with French law. REMO and the user agree to formally waive any other jurisdiction and to submit any dispute that may arise from the delivery of the products or services covered by these General Terms and Conditions of Sale to the Courts corresponding to the user's domicile.
The user may appeal to the jurisdiction of the judges of the city of Bordeaux (France).
In accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 and Law 7/2017 of 2 November, we provide you with the link to the online dispute resolution platform of the European Union:
https://ec.europa.eu/consumers/odr/main/?event=main.home2.show /privacy-policy/