Terms and conditions

1. Object

The entire remo-home.fr site is the property of: DJEKO EURL (hereinafter referred to as “REMO”).

The head office is located in Bordeaux (FRANCE)

VAT number FR94911298602

Registered in the Bordeaux Trade Register

Any natural person placing an order must first consult and accept these General Conditions of Sale.

REMO reserves the right to modify these General Conditions of Sale at any time. The modifications made will in no case apply to purchases made before the approval of the latter, which will in any case be governed by the General Conditions in force at the time of making these same purchases. It is the user's responsibility to know the General Conditions of Sale in force at the time of the purchase process.

These General Conditions may be supplemented or modified by specific clauses or conditions specific to certain products, in particular to the extent that they may exclude any right of withdrawal, exchange or return. Please review the product information carefully to understand these specific conditions.

The document in electronic format in which the contract is established will be kept by REMO and can be consulted on our website, after authentication using your username and password or by the means established depending on the circumstances. This copy can be requested on paper from Customer Service, info@remo-home.fr, whose contact details are specified in Clause 12 of these General Conditions of Sale.

By accepting these conditions, the user acknowledges being of legal age and having sufficient legal means to comply with these General Conditions of Sale.

2. Applicable regulations

This online contract is subject to French law and more particularly to the legal regime imposed by Law 34/2002 on information society services and electronic commerce (LSSICE). The online contract must not be registered by a third party and the subscription language is French.

These General Conditions can be saved and reproduced at any time by the user who makes a purchase using their Internet browser and must be accepted before proceeding to payment for the products.

3. Creation of a customer account

To access online purchases on the REMO website, it is not necessary to register as a user of this website (www.remo-home.fr), and it is therefore possible to make purchases without registering.

Registration as a user is free and must be done from the "Registration" tab on the website itself. At the end of the registration process, you will receive a confirmation email indicating that the process has been successfully completed.

The user will be able to access their customer account with their username and password, or with the resources which, in each case, allow REMO to authenticate its users. On his account, the user will find useful information such as details of orders placed or the delivery address provided.

The user can unsubscribe at any time by sending an email to the following email address: info@remo-home.fr. Unsubscribing as a user will result in the deletion of their personal data.

4. Offer validity period

Without prejudging the provisions of specific legislation, offers sent electronically are valid for the period set by REMO or, failing that, as long as they remain accessible to recipients.

5. Purchasing process

The purchasing process includes the following steps:

(i) Selection of product(s): browse our site and click on the “Add to cart” button each time you wish to add a product to your cart. The basket contains the name of the selected product, the quantity and the price in euros.

(ii) Commencement of the purchase process: To begin the purchase process, click on the “Order” button.

(iii) Filling in the purchase data: Before choosing the payment method, you must fill in the details of your purchase and correct any errors in the data entry. Once you have verified your information, you can confirm your order.

(iv) Choice of payment method: select the desired payment method, accept the General Conditions of Sale by marking the reserved box and click on the “Place order” button. At this point, the contract is concluded in all respects.

(v) Purchase confirmation: upon receipt of your agreement, Kave will send you a confirmation notification which you can save and which will contain the following information:

  • Order number
  • Date of the order
  • Summary of products included in the order.

REMO will confirm the order by email within 24 hours of receipt of the order.

Throughout the purchasing process, it is possible to consult these General Conditions of Sale, as well as the final price of the selected items.

Once the purchase has been confirmed, the customer cannot modify or cancel the order except in the cases provided for by law or by these General Conditions of Sale.

6. Prices, taxes and shipping costs

All prices indicated on the website are indicated in euros and include taxes and duties applicable in the territory of mainland France, without prejudging the fact that the purchase of items from another territory may result in the collection of taxes and/or applicable rights. REMO, through the bank details entered by the user on the website, will make a deduction for the final order amount.

Shipping costs will be specified at the end of the purchasing process, and you will need to choose the desired shipping method. These shipping costs will be entirely the responsibility of the user.

Before validating the price via the “Place Order” option, the user will be able to consult the final price of your order, detailed, and if applicable, the amount of reductions or promotions applied, as well as transport costs, taxes , rights or other additional services.

Prices of items may vary at any time depending on Kave's pricing policy. Products purchased will be billed at the price in effect at the time of purchase.

7. Payment

Users can pay for the value of their purchases by one of the following means:

a) By bank card issued by a recognized financial institution.

Payment for the customer's order is made in real time through a virtual point of sale and after verification of the accuracy of the data provided.

b) By PayPal.

c) By bank transfer.

d) By Klarna, payment in installments.

REMO guarantees that personal data obtained through the registration form completed by the user will be treated securely and confidentially.

Payment in installments

Paying in installments is now available with Klarna. please see the conditions here .

8. Invoice

REMO will send you proof of purchase by email to the address provided by the user. Likewise, REMO gives the possibility of downloading the invoice from the “My orders” tab of the customer account. Once the user has selected the order for which they need the invoice, all they need to do is click on “Download invoice”.

If the user had placed the order as a guest, they will be able to download the invoice by creating an account with the same email address used when placing the order in question. Then he can follow the process explained above.

9. Delivery

Orders can be shipped to the countries indicated below: Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain (except the Canary Islands), Estonia, Finland, mainland France (including Corsica), Hungary, Ireland, Italy (including Sicily and Sardinia), Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Czech Republic, Slovakia, Slovenia and Sweden.

Deliveries take place Monday to Friday. The user will be able to specify at any time any information relating to shipping, as well as the delivery method based on the options provided by REMO.

Product delivery costs are indicated during the purchasing process.

The user becomes the owner of the goods once the agreed price has been paid in full.

If delivery cannot take place, REMO is entitled to terminate the contract due to impossibility of delivery and without this affecting the rights that REMO can assert in the event of intentional misconduct or fault on the part of the 'user.

REMO is not responsible for the condition in which the products are delivered to the user or in the event of non-delivery of the order within the agreed deadlines for reasons attributable to the user.

The assumption of risks by the user concerning the products takes place at the time of delivery of the latter, regardless of the moment when the user becomes the owner. Therefore, REMO is not responsible for the theft, deterioration, damage or loss of the products which occurs after delivery of these products to the user.

10. Responsibility for delivery

REMO does not guarantee the permanent availability of the products, being exempt from any type of liability as long as this does not constitute a fraudulent violation on the part of REMO, or that it arises from errors in the unavailability of the service of the telematic transfer networks data not controlled by REMO.

Likewise, REMO is released from its delivery obligations under Article 9 above and is not liable in this regard in the following cases:

a) Total or partial non-payment by the user.

b) Omission or inaccuracy of the information that, in accordance with articles 3, 5, 6 and 7, the user must provide in the order form at the time of ordering.

11. Returns

11.1. Withdrawals

In accordance with French legislation, the user has a right of withdrawal under which he can return the product received if he finds that it does not meet his expectations.

The exercise of this right of withdrawal is reserved for users who act as consumers and/or users, in accordance with the definition given to them by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users. This right can be exercised within a maximum period of fourteen (14) calendar days from the date of receipt and according to the official calendar of the place where the good was delivered. To be able to exercise this right, the product must be in perfect condition and in its original packaging.

Reimbursement of the purchase price will be made after verification of the condition of the goods and using the same means of payment used when ordering and, within a maximum period of fourteen (14) calendar days from the date of receipt of the withdrawal request, provided that REMO takes care of the collection of the product. In the event that the user returns the product via the carrier of their choice, the period of fourteen (14) days begins from the moment REMO becomes aware of the shipment of the product or, failing that, from from the date of receipt of the product.

The costs of returning the goods for exercising the right of withdrawal are the responsibility of REMOVE only if they correspond to shipments initially intended for the Spanish, French and Italian markets. If the customer has chosen a higher delivery option, only the price difference between standard delivery and higher delivery will be refunded. Return costs are the responsibility of the user who must return the products to the address indicated by REMO at any time or, failing that, to the following address.

In the event that the products do not arrive in perfect condition, REMO reserves the right to reduce the amount of the order refund, and may take over any amount that the user may have to pay for any failure to comply with the obligations set out in these conditions.

To exercise the right of withdrawal, the user must follow the instructions provided via the following link: https://help.kavehome.com/fr-fr/faq-0015/

To exercise their right of withdrawal, the user must inform REMO, at the following address: calle Tallers 14, 17410 Sils, Girona, Spain or by telephone 01 83 75 34 69 and by email info@remo-home.fr, of its decision to withdraw from the purchase made, by an unequivocal declaration, by post, fax or email.

An example of the withdrawal form is available via the following link: Withdrawal form

11.2. Product defective or damaged during transport

When the product has been damaged during transport, it is essential that the user communicates this by telephone on the same day of receipt of the goods and notes it on the carrier's delivery note. To report this type of accident, the user must follow the instructions provided via the following link: https://help.kavehome.com/fr-fr/faq-0019/

REMO will cover the shipping costs for delivering and returning the product.

If the user wishes to return the product using a transport company other than that offered by REMO and the transport company chosen by the user offers higher rates, the user will pay the difference in cost of transportation.

Before unpacking a product, the user must check that the product corresponds to the ordered model (model, color, size, finish, etc.), that the packaging does not present any defects and that the number of packages corresponds to that indicated on the delivery note, by making an immediate complaint in the event of an anomaly. If the user detects an anomaly before opening the product, REMO requires that the product packaging is not opened, and that the user indicates the words “accepted with reservation” on the delivery slip, indicating the reason .

In the event that the user is not satisfied with the condition of the products delivered, he must contact REMO immediately at the following telephone number: 01 83 75 34 69 or by email at info@remo-home.fr and always in within 24 hours of receipt of the order.

12. Customer Service

For any questions or incidents, you can consult our Frequently Asked Questions https://help.kavehome.com/fr-fr/ and contact REMO customer service by email or telephone at the number indicated below and during the opening hours provided for this purpose.

  • Phone :
  • Opening hours: Monday to Friday, 9:00 a.m. to 7:00 p.m.
  • Email: info@remo-home.fr

13. Warranty

In the event that the user acts as a consumer and user (In accordance with the Consumer Code), all our products benefit from a legal guarantee of conformity of 1 year, from the date of delivery of the product in question. In the event of repair of the purchased products, the warranty period will be extended for an additional period of 6 months.

The warranty is expressly excluded in the following cases:

a) Transport, accidents, misuse and other damages which are not due to the normal use of the product by the customer after delivery of the goods. This warranty only covers transport damage caused before receipt of the material.

b) Transport of the product without the original packaging.

c) Burns, cuts, scrapes, friction, marks, scratches or other damage caused by animals or misuse of the product.

d) Use or contact with chemical products (acids, solvents, dyes, paints, ammonia, hairsprays or other hairdressing products...) or treatment with cleaning products not indicated for the specific upholstery of the guaranteed product.

e) Color deterioration due to exposure of the product to sunlight or other heat sources.

f) Consequential damages and any loss of any kind.

g) Personal and/or material damage caused by the user's failure to comply with the rules and instructions given by Kave for the installation, use and maintenance of the product.

14. Force majeure

REMO is not responsible for the total or partial non-performance of the obligations arising from this contract or the delay in the execution thereof if this non-performance is due to circumstances of force majeure, including general strikes, territorial or sectoral, floods, fires, etc.

15. Protection of personal data

In accordance with the provisions of Organic Law 3/2018 of December 5 and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of individuals with regard to the processing of personal data personal and the free movement of data, as well as the regulations currently in force, we inform you that your personal data collected through this contract will be processed by REMO, in order to satisfy the commercial relationship between you and our company.

Personal data may be communicated to third parties, provided that this communication responds to a need for improvement, compliance and control of the commercial relationship, and/or is limited to the purposes mentioned above, in accordance with current legislation. in this domain.

We inform you that you can at any time exercise your rights of access, rectification, cancellation, opposition, deletion, restriction of processing and transferability at the head office of said company or by sending an email to the following address info@remo-home.fr

You will find more details regarding the processing of personal data in the Privacy Policy of the REMO website here .

16. Intellectual property

REMO retains all intellectual and industrial property rights, including trade secret rights, relating to all plans, standards, graphics, diagrams, illustrations, photographs, samples and other documents, whether in electronic, printed, pre -printed or in the form of brochures, provided to the user as part of the manufacturing, sampling and marketing of its products.

17. Environment

17.1 Principle of extended producer responsibility

Producers subject to the principle of extended producer responsibility pursuant to Article L. 541-10 of the Environmental Code register with the administrative authority, which issues them a unique identifier.

REMO HOME is registered in the National Register of marketers of furnishing elements under number FR030343_10N4WQ.

Within the framework of the Agec law, REMO now has the unique identifier numbers FR030343_01CAGF for EPR packaging, FR030343_11ULAH for EPR of the textile sector, and FR299847_05MKQU for EPR of WEEE, generated by the ADEME Ecological Transition Agency .

17.2 One delivered, one picked up free of charge

For the purchase of a small piece of furniture (less than 20 kg and less than 2 meters in size), a duvet, a pillow, you can drop off the old one free of charge at a collection point. (Please click this link to consult the nearest collection point).

For the purchase of a bulky piece of furniture (more than 20 kg or larger than 2 meters), we offer to collect an equivalent second-hand product free of charge.

The conditions of this service are as follows:

  • You must inform REMO HOME before confirming the order if you wish us to collect your used furniture. To do this, when you choose the shipping method, you will need to specify it in the “Write a comment” space, indicating which product you would like us to collect as well as its dimensions.
  • The collection will be made at the same location where the new product will be delivered (i.e. if the User requested street level delivery, the return will also be made at that location).
  • The product can be collected on the same day of delivery of the new product or on another day, agreed between REMO and the User.
  • The product to be withdrawn must be equivalent to the product that the User purchased (for example, a single bed for the purchase of a single bed, a 3-seater sofa for the purchase of a 3-seater sofa).
  • The product to be collected must be in the same assembled condition as the product delivered (i.e. if we deliver a piece of furniture dismantled, the furniture to be collected must also be dismantled).
  • What happens to the repossessed furniture? The returned product is reused or recycled thanks to Eco-mobilier, the home eco-organization approved by the public authorities. Furniture that is still in good condition can be entrusted to nearby solidarity associations. The most damaged ones are recycled. They are transformed into raw materials (wood, scrap metal, plastic, foam, etc.) or used as fuel for industry or heating.

18. Nullity or cancellation, applicable law and competent jurisdiction

If any provision of this contract is found to be void, voidable, illegal or illicit, then, in the broadest sense permitted by law:

(a) Any such declaration will not invalidate the remainder of the Agreement, which will remain in full force and effect.

(b) The invalid or voidable provision(s) will be replaced or preferably adjusted to be declared void.

These General Conditions of Sale will be governed or interpreted in accordance with French legislation. REMO and the user agree to formally waive any other jurisdiction and submit any dispute that may arise from the delivery of the products or services covered by these General Conditions of Sale to the Courts corresponding to the user's domicile.

The user may appeal to the jurisdiction of the judges of the city of Bordeaux (France).

In accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of May 21, 2013 and Law 7/2017 of November 2, we provide you with the link to the Union's online dispute resolution platform European:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show /privacy-policy/